Customer Care

Contact Us

For assistance on product, sizing or styling, email styling@tibi.com.  For inquiries on placing an order, returns, exchanges or general questions, call 1-888-420-3334 Monday – Friday 9AM-6PM ET or email customercare@tibi.com.

For questions regarding Tibi Events, Public Relations or commercial sample requests, email press@tibi.com.
For wholesale information, contact sales@tibi.com.
For marketing and business development inquiries, email busdev@tibi.com.
For career inquiries, email careers@tibi.com.
For internship inquiries, click here.

FAQ

How do I place an order?

Orders can be place on tibi.com or by calling 1-888-420-3334 Monday-Friday 9AM-6PM ET.

What if I lose my Tibi.com Account Password?

Submit a “Forgot Your Password” form upon login, and a temporary password will be emailed to the email address listed on the account.

Will I be taxed on my purchase?

We only charge tax for shipments to New York and Georgia in the US. International orders are subject to duties and taxes paid for by the customer to the carrier upon delivery.

Can I return my Tibi.com order to the Tibi Boutique?

All Tibi.com returns and exchanges must be shipped to:

Tibi.com
50 Innovation Dr.
Brunswick, GA 31525

What is the price adjustment policy?                                                                                                                                                                              

We offer price adjustments in the form of store credit on full price products that have been reduced within 7 days of purchase. Items purchased with a promotional code or during a flash or sample sale are not eligible for a price adjustment.

Sizing

Please reference our Size Chart to find the right size for you or for personal assistance, call 1-888-420-3334 or email styling@tibi.com.